Commitment to Privacy
Australian Independent Roasters is committed to protecting your privacy when collecting and handling your personal information. Australian Independent Roasters is bound by the National Privacy Principles under the Privacy Act 1988 (Cth) ("Act").
Collection of Personal Information
Australian Independent Roasters only collects personal information necessary for us to carry out our functions and activities such as:
- to supply you with goods or services that you have requested;
- to process your order made through our Web site, or by telephone, fax and mail;
- to provide you with information you have requested from us;
- to provide you with information regarding an order you have placed with us;
- to provide you with information about new releases, special offers and new products offered by Australian Independent Roasters; and
- to improve your shopping experience.
The types of personal information that Australian Independent Roasters collects generally includes your name, telephone number, shipping address and email address.
If it is reasonable and practicable to do so, Australian Independent Roasters will collect personal information directly from you. We may collect personal information when you deal with Australian Independent Roasters over the phone, when you send us correspondence (such as letters, faxes and emails), when you register on our Web site, or when you submit queries and other forms on our Web site.
Our service provider makes a record of your visit to our Web site and logs information from your browser - the date and time of you visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our Web site usage and improve our online service. The information collected is not linked back to individual users except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility we collect information about what you are searching for. Australian Independent Roasters uses that information to evaluate our service and determine if we are providing the products and services you desire. The information collected is not linked back to the individual.
Failure to provide us with the requested information, particularly the requested information marked with an asterisk on our Web site, may result in a delay in providing you with goods or services requested from us or may mean that we cannot provide you with those goods or services.
Australian Independent Roasters will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.
Use and Disclosure of Personal Information
Australian Independent Roasters only uses or discloses personal information it collects about you in compliance with the Act. Australian Independent Roasters does not sell or rent your personal information to any third party without your permission.
Australian Independent Roasters will use and disclose your personal information for the purpose of our business as a retailer or other purposes related to that purpose such as marketing and where you consent to such disclosure. Personal information that you submit to Australian Independent Roasters may be used and disclosed by Australian Independent Roasters to the extent authorised by you or as reasonably required in connection with the operation of our business and in compliance with applicable laws.
Australian Independent Roasters may disclose personal information it collects to third party organisations such as contractors who assist Australian Independent Roasters in the operation of its business and to enable those contractors to perform functions on behalf of Australian Independent Roasters. For example, your personal information may be supplied to mailing houses to enable the delivery of our mail order catalogues to you.
Receiving Email and Other Correspondence (Opting-Out)
The Australian Independent Roasters Web site may provide users with the opportunity to opt-out of receiving communications from us at the point where information is requested.
Our online registration form and other online forms may contain a checkbox indicating that by submitting the form you will be entitled to receive email correspondence notifying you of events and information about new releases, special offers and pre-publication specials unless you opt-out of receiving that email correspondence by checking the box. If you do not wish to receive that email correspondence please check the relevant box prior to submitting your information.
If you have already submitted your registration information and granted your permission to receive email correspondence you may amend your preferences by contacting our Privacy Officer at Australian Independent Roasters. You may also opt-out of receiving email correspondence by resending the relevant email to us and typing “remove” in the subject heading. You may receive a further email from us confirming your request.
Australian Independent Roasters may also use your postal correspondence information you have supplied to us to provide you with periodic mailings with information on events, new releases, special offers and pre-publication specials. If you do not wish to receive such mailings please advise us by contacting us via the Contact Us page on the website.
Where we receive a request from you with respect to your privacy options as noted above, we will use our reasonable efforts to delete the relevant personal information from our records. However, we cannot guarantee that the information has been deleted as there is a possibility that a residual copy of the information will be maintained on a back-up system.
Wherever it is lawful and practicable to do so, Australian Independent Roasters will provide you with the option of not identifying yourself when transacting with us. For example, you may provide us with feedback via our online feedback form, or respond to surveys or direct marketing activities without identifying yourself. However, we require personal information concerning you to provide you with services you have requested, to process your order, to verify your identity and to deliver the goods you have requested.
Once you register with Australian Independent Roasters you cease to be anonymous.
Quality and Security of your Personal Information
Your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure by a range of security measures including computer network security systems, restricted access and building security systems, firewalls, expert computer monitoring and passwords for checking identity before disclosing information. Information on our Web site is protected by encryption and firewall technology.
We will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, disclosure or use of submitted information. However, as no data transmission over the Internet is 100% secure Australian Independent Roasters is unable to guarantee that unauthorised access to submitted information will not occur, either during transmission of that information or after we receive that information.
Australian Independent Roasters takes reasonable steps to destroy or permanently de-identify any personal information it no longer requires.
Your user name and password enable Australian Independent Roasters to verify you are a registered customer and to help us to ensure your personal information is kept secure. You are responsible for maintaining the secrecy of your user name and password. We do not disclose your password details via email or telephone other than in limited circumstances in which case you will first be required to provide us with information so that we may verify you identity. If you cannot remember your password you will be required to match a certain level of information that Australian Independent Roasters holds in respect of you so that we may verify your identity and allow you to set a new password.
You should sign out or close your browser once you have completed your online shopping within our Web site to ensure others cannot access your personal information.
Links to other Sites
The Australian Independent Roasters Web site may contain links to Web sites of other companies and organisations. Australian Independent Roasters is not responsible for the privacy practices or content of such Web sites.
Access and Correction of your Personal Information and Data Quality
If you wish to access your personal information held by Australian Independent Roasters, send a written request to our postal address found on the website. So that Australian Independent Roasters can identify you, please include your full name and address as they appear in our records, your daytime telephone number, your e-mail address if applicable, and the reason why you require access to our record of your personal information. We will provide you with access to the personal information held concerning you upon receiving a request from you except where we may refuse access to that information in conformity with the Act. If we deny your request for access to personal information, we will provide you with the reasons for that denial. We may recover an amount from you to cover our reasonable costs of providing you with access to that personal information.
Australian Independent Roasters will take all reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete and up-to-date. To assist us to do this please provide us with the correct information at the time you provide information to us and inform us if your details have changed. Make sure you include sufficient information so that Australian Independent Roasters can identify you. If you request that we amend personal information and we disagree with you about whether the information is accurate, complete and up-to-date, you may request that we associate a statement with the record of information as to your contrary view. We will take reasonable steps to comply with that request. If we refuse to correct personal information we will provide you with a reason for such denial. You acknowledge that certain information may be stored in a form which does not readily permit location and modification of that information.
Transfer of personal information overseas
Australian Independent Roasters will only transfer your personal information overseas if Australian Independent Roasters reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles, or you consent to the transfer, or the transfer is necessary for the performance of a contract between you and Australian Independent Roasters (such as the delivery of goods you have requested from us), or the transfer is otherwise in conformity with the Act.